Privacy Policy

Last updated: February 20, 2026

1. Introduction

Fixilify is a product created and operated by UNFOLDING THE FUTURE LTDA (CNPJ 62.855.761/0001-82), Rua Avanhandava, 126, Bela Vista, São Paulo/SP, Brazil ("UNFLD," "we," "our," or "us"), which acts as the controller of the personal data described below. We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support investigation platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, company name, job title, and billing information. This information is necessary to provide you with access to the Service.

Repository Data

To investigate reported issues, Fixilify accesses metadata and structural information about the GitHub repositories you connect. This may include file names, directory structures, code relevant to reported issues, and configuration files. We process this data solely to investigate issues and generate the resulting explanations.

Investigation Content

When your support personnel open an investigation, they submit a description of the problem reported to them. This content is written by your team and may include information about your end customers, such as account identifiers, order references, or details they chose to include from a support conversation. You control what is submitted. We process this content to investigate the issue and return an answer, and we recommend your team include only what the investigation requires.

Usage Data

We automatically collect certain information when you interact with the Service, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Feature usage patterns and interaction data within the platform
• Investigations submitted and answer generation history

Communications

When you contact us for support or provide feedback, we collect the content of those communications along with any associated metadata.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To operate, maintain, and improve the investigation and resolution features of Fixilify
• Investigations: To analyze repository data, identify root causes, and generate resolution plans for reported issues
• Personalization: To tailor investigation reports to your team's preferred language and workflow configurations
• Communication: To send transactional emails, service updates, security alerts, and support responses
• Analytics: To understand usage patterns, measure performance, and improve the Service
• Security: To detect, prevent, and address fraud, abuse, and technical issues
• Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who assist in operating our Service (cloud hosting, payment processing, analytics), bound by confidentiality agreements
• Legal Requirements: When required by law, subpoena, or government request, or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
• With Your Consent: When you explicitly authorize us to share information with a third party

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and monitoring. While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Investigation results and codebase metadata are retained according to your subscription plan settings. You may request deletion of your data at any time by contacting us. We will delete or anonymize your data within 30 days of a verified request, except where retention is required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@fixilify.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. These include:

• Essential Cookies: Required for the Service to function properly, including authentication and session management
• Analytics Cookies: Help us understand how users interact with the Service to improve performance and features
• Preference Cookies: Remember your settings and preferences for a better experience

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: