Investigations live inside Fixilify. For Enterprise teams that need them to reach further, our API pushes findings into the systems your support and engineering organizations already run on.
Fixilify works on its own. Your support team opens an investigation, gets the cause and a customer-ready answer, and escalates when a code fix is needed — all inside the Fixilify workspace, with no other tooling required. But large support organizations rarely live in one product. Their ticket queue is in one place, their engineering tracker in another, their on-call rotation somewhere else again.
The Fixilify API bridges that gap. It lets your organization push investigation findings into the tools your teams already use, and pull customer context back into Fixilify — so an agent never has to copy an answer between two tabs, and an escalation never arrives without its diagnosis attached.
Our API is currently available exclusively for Enterprise customers. Every integration is tailored to your infrastructure, with dedicated onboarding support from our engineering team to ensure a seamless setup. If you're interested in connecting Fixilify to your systems, we'd love to talk.
A flexible interface for organizations that need Fixilify's findings to reach beyond the workspace.
Wire Fixilify into the help desk, tracker, and chat tools your teams already work in, so investigation findings land where your agents and engineers actually are.
Keep data flowing both ways. When a ticket is updated externally, Fixilify knows. When an investigation is answered, your external systems reflect it instantly.
Pull investigation volume, resolution times, and recurring-issue data into your own dashboards and business intelligence tools.
Subscribe to real-time events across your investigation pipeline. Get notified when an investigation is opened, answered, or escalated — wherever you need it.
Here's what Enterprise teams build with the Fixilify API to connect investigations with the tools they use every day.
When an investigation is answered in Fixilify, the explanation and suggested customer reply are attached to the matching ticket in your help desk — so agents get the context without leaving their queue.
Escalations become structured issues in your project tracker, already carrying the root cause, the affected repositories, and the linked files. When the fix ships, the investigation closes.
When several customers report the same underlying problem, push a notice into Slack or WhatsApp with the shared cause and the number of affected tickets attached.
When investigations point to a high-severity problem across your connected repositories, notify your on-call rotation immediately with the full diagnosis attached to the incident.
Everything on this site is published in a machine-readable form, so an agent evaluating Fixilify never has to scrape a page.
Separate from the Enterprise product API above, Fixilify serves a public, unauthenticated Content API describing the company and this website. Every page is also available as Markdown — send Accept: text/markdown to any URL on this domain.
The Content API returns structured JSON errors, never an HTML error page: every failure carries a stable code, a message and the step that resolves it.
Getting started with the Fixilify API is a guided process designed for Enterprise teams.
Your team receives dedicated API credentials with scoped permissions tailored to your infrastructure.
Configure the integrations that matter to your workflow — push data out, pull context in, or both.
Investigations, alerts, and resolutions flow through your systems without manual intervention.
Enterprise-Only Access
The Fixilify API is available exclusively to Enterprise plan customers. Each integration is supported with dedicated onboarding from our engineering team.
Get in touch with our team to explore how the Fixilify API can integrate into your infrastructure. We'll walk you through everything.