--- title: "Fixilify - Customer Support Investigation Platform" description: "Fixilify connects to your GitHub repositories and learns your product, so your customer support team can investigate real problems and answer customers in minutes — without waiting on developers." url: https://www.fixilify.com/ --- Customer Support Investigation Platform # Your support team, answering like engineers. Fixilify connects to your GitHub repositories and learns how your product actually works. When a customer reports a problem, your support team gets the real cause — and a clear answer to send back — without waiting on a developer. [Request Access](https://www.fixilify.com/contact) [See How It Works](https://www.fixilify.com/#how-it-works) Support Inbox / Ticket #4821 Answered MR Maria R. Premium plan · 2 minutes ago "I've tried to pay three times and the screen just spins after I hit confirm. My card works everywhere else." Reviewed 3 connected repositories · answered in 1m 47s What's actually happening Checkout fails for cards issued outside the US when the billing postal code is left empty. The payment form stopped sending that field in the 4.2 release, so the provider rejects the charge and the screen never updates. web-checkout api-payments Affects 1.4% of checkouts Started after release 4.2 Reply ready for Maria "Thanks for your patience, Maria — this is on our side, not your card. Payments are failing when the billing postal code is blank. Add your postal code on the payment screen and it will go through. Our team is shipping a permanent fix, and I'll follow up the moment it's live." Send to customer Escalate with technical detail How It Works ## From Complaint to Real Answer Connected once by engineering. Used every day by support. 1 ### Connect Your Repositories Your engineering team links your GitHub repositories once — frontend, backend, mobile, however many you have. It takes minutes, and it is the only time developers are involved. 2 ### Fixilify Learns Your Product It reads across every connected repository to understand how your product actually behaves — then keeps learning as your team ships new code. 3 ### Support Asks, In Plain Language Your agents describe what the customer reported and get the real cause back, with an answer ready to send and the technical detail attached for escalation. Features ## Everything Support Needs to Answer With Confidence Built for the people who talk to customers, powered by the code behind your product. ### Multi-Repository Understanding Connect every repository behind your product. Fixilify reads across all of them, so it can follow a problem that starts in the mobile app and ends in your API. ### Built for Non-Engineers Your agents describe what the customer reported in their own words. No code, no query syntax, no engineering vocabulary required. ### Root Cause, Not Guesswork Because Fixilify holds both the customer complaint and the code behind your product, it identifies what is genuinely broken instead of suggesting another cache clear. ### Answers Ready to Send Every investigation returns a plain-language explanation your agent can send to the customer as-is, written in your support team’s language. ### Escalations That Save Hours When a code fix is genuinely needed, hand developers an escalation that already names the repositories, the files, and the cause. ### A Knowledge Base That Builds Itself Every answered investigation is documented and searchable, so the second customer to report the same problem is answered immediately. Built For Your Team ## Two Teams, Finally in Sync Support stops waiting on engineering. Engineering stops answering the same questions. ### For Support & CX Leaders Give customers real answers without waiting on engineering. - Answer technical questions without escalating to a developer - Tell customers what is actually wrong, not "we are looking into it" - Cut resolution time on technical tickets from days to minutes - New agents handle hard tickets without months of product training - Every answer documented and reusable by the whole team ### For CTOs & Engineering Leads Stop losing engineering hours to support escalations. - Developers stop being interrupted for questions support can now answer - The escalations that do arrive are already diagnosed down to the file - See which parts of your product actually generate customer pain - One-time repository setup with no ongoing maintenance - Read-only repository access and a full audit trail of every investigation Pricing ## Simple, Transparent Pricing Fixilify is in private beta. Choose the plan that fits and our team will get you set up. ### Starter For small support teams handling their first technical tickets. $99 /mo - 2 connected repositories - 5 support seats - 50 investigations per month - Self-building knowledge base - Email support - 1 team language [Contact Sales](https://www.fixilify.com/contact) Most Popular ### Pro For growing support organizations covering a full product surface. $299 /mo - 10 connected repositories - Unlimited support seats - Unlimited investigations - Escalation handoff to engineering - Shared team workspace - Custom language settings - Priority support [Contact Sales](https://www.fixilify.com/contact) ### Enterprise For organizations with complex products and compliance requirements. Custom - Unlimited repositories - Unlimited investigations - API access & custom integrations - Dedicated support & SLA - On-premise option - Training & onboarding - SSO & audit logs [Contact Sales](https://www.fixilify.com/contact) ## Ready to Stop Guessing? Join the support teams answering technical questions in minutes — without pulling a single developer off their work. Fixilify is in private beta, and we onboard every team personally. [Request Access](https://www.fixilify.com/contact) Tell us about your product and we'll take it from there.